Careers

TO APPLY:
Explore our core values. Do these sound like you? If so, please see our available positions below.

ACCOUNTABILITY

If we say we are going to do something, we do it! This applies not only as an internal company value, but also outward facing, interacting with our customers and vendors. We believe consistent accountability builds trust and strong relationships, internally as a team, and externally as a brand.

GRIT

Giving up is not in our nature. We know that tough problems present obstacles and that every obstacle is an opportunity to learn something new. We understand that having the grit to persevere though an obstacle gives us greater satisfaction when we succeed!

INGENUITY

We delight in providing our customers with thoughtful, often surprising product features and design. Not only reserved for product design, we come up with creative solutions for every facet of our company – from paperwork to production line, marketing to product features – everything can (and should!) be improved upon.

INITIATIVE

At Eteros, you will never hear anyone say “that’s not my job”. From small things, like tidying up the kitchen or answering a ringing phone, to bigger things, like counting inventory when it’s crunch time, we help each other out without being asked. When time allows, we actively seek out small or big ways to impact the efficiency of our daily tasks.

RESPECT

We respect each other by being genuine and helpful. Our open door policy and our transparent and honest management style makes being heard easy, not intimidating. We dislike formalities. We all work together. We respect each other’s contributions. We check our egos at the door.

Customer Service Representative for Equipment Manufacturer
New Product Integrator (Mechanical Engineering Technologist)

Customer Service Representative for Equipment Manufacturer

* Please note this is not an IT position. *

Eteros Technologies is an original equipment manufacturer (OEM) who stands behind our top-quality products. We are governed by imagination, logic and reason, not by arbitrary rules and performance metrics. We eat, sleep, and breathe our core values, which drives our passion for exceeding expectations. Our team thrives on providing the best overall experience to our end-users.

Eteros has experienced rapid growth since launching in 2016. We need to expand our team in order to keep up with our current steep growth trajectory. We are looking to add a Customer Service Representative to our team who will be the front line in representing what we stand for to our customers. The right candidate will be a go-getter who is self-motivated and comfortable in a fast-paced environment.

We offer competitive salaries, a great benefits package, and room to grow within the Eteros team. If we have piqued your interest, please read on…

DUTIES:

Responding to support and warranty requests (email, phone calls) in a timely manner
Triaging customer questions and service issues:
- Low and medium complexity issues: determine the cause of the problem; select and explain the best solution; expedite the necessary correction or adjustment; follow-up to ensure resolution.
- High complexity issues: facilitate a smooth hand-over for the customer to a senior service technician.
Documenting support activities
Other duties as required

ABILITIES:

Customer service orientation
Excellent verbal and written communication skills
Excellent problem-solving skills and adaptability
Ability to manage multiple tasks and projects simultaneously and work well under pressure
Ability to work with computers to document service activities and carry out general office functions
Mechanical aptitude is not required but is considered an asset

CREDENTIALS:

Technical skills can be taught on the job – smarts and attitude cannot. We are looking for candidates who can learn quickly, work with a sense of urgency and bring a positive attitude to the workplace.

JOB INFO:

JOB TYPE:	Full-time
HOURS:	Primarily day shift (7:00am – 3:30pm), with flexibility to work longer hours as required.
LOCATION:	Surrey, BC. Please note we will only be hiring candidates that currently reside in Canada.
ANNUAL SALARY:	We want the best talent possible and are prepared to offer a competitive salary to get it.
PERKS:	In addition to working with an awesome group of people, Eteros offers a comprehensive benefits package after three months of employment. After one full year of employment, employees are eligible to participate in the Company’s Employee Stock Ownership Plan.

Please take the following two steps to apply:

1.	Complete the Predictive Index
2.	Submit your cover letter and resume explicitly addressing the requirements of the job poster, to careers@eteros.com

Please note that applications that do not follow the above instructions will not be given further consideration.

New Product Integrator (Mechanical Engineering Technologist)

Are you looking for a new and refreshing opportunity and want to be part of something exciting? Eteros Technologies has an opening for a New Product Integrator to take over our engineering projects at the final design phase and get them ready to market.

At Eteros, we are governed by imagination, logic and reason; not by arbitrary rules and performance metrics. We eat, sleep and breathe our core values and have no hesitation in letting people go who don’t live them, especially those in leadership positions. We need to expand our team in order to keep up with our current steep growth trajectory. We offer competitive salaries, a great benefits package and room to grow within the Eteros team. If we have piqued your interest, please read on…